Privacy Policy

Effective Date: 12/04/2024

Welcome to the Affective Mental Wellness website. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data, as well as your rights regarding your personal information.

What Data is Collected

When you use our website, we may collect the following personal data:

Personal Identification Information: Name, address, phone number, email address, and other contact details you provide.
Health-Related Information: Information provided during online forms related to mental health services or inquiries.
Billing Information: Payment details for services rendered, if applicable.
Technical Data: IP address, browser type, operating system, and details of your website usage to enhance your experience.

Why Data is Collected

We collect personal data to:

Provide and personalize our mental health services.
Process inquiries, appointments, and payments.
Comply with legal obligations, such as maintaining HIPAA-compliant records.
Improve website functionality and your user experience.
Send communications related to your care or service updates, with your consent.

How Data is Collected

Your data is collected when:

You fill out forms on our website, including new patient intake forms or appointment requests.
You contact us via email, phone, or online inquiries.
You browse our website (technical data may be collected through cookies or analytics tools).

How Data is Used

The data we collect is used to:

Schedule and provide mental health services.
Ensure compliance with medical and legal standards (e.g., HIPAA regulations).
Enhance and improve our services and website experience.
Respond to your inquiries and provide customer support.

We do not use your data for targeted advertising.

How Data is Shared

Affective Mental Wellness does not share, sell, or disclose your personal information, including your phone number, email address, or health-related data, to outside parties, affiliates, or third parties.

Your information is used solely for internal purposes to ensure you receive high-quality, personalized care. In cases where information sharing is legally required (e.g., public safety or legal compliance), we will follow all regulations and notify you when possible.

How Data is Kept Secure

We employ robust measures to secure your data, including:

Encryption for all sensitive data.
Secure servers compliant with HIPAA and other data protection standards.
Restricted access to personal data, allowing only authorized personnel to access your information.

Your data is stored in HIPAA-compliant systems to ensure the utmost privacy and security.

How Long Data is Kept

We retain personal data as required by law or for as long as necessary to provide our services. Patient records are kept indefinitely in compliance with HIPAA regulations. Once data is no longer needed, it will be securely deleted or anonymized.

Your Rights

As a user, you have the following rights:

Access: You can request to access the personal information we hold about you.
Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal data in accordance with applicable laws.
Data Portability: You can request your information in a portable format.
Withdraw Consent: You can withdraw your consent for data collection where applicable.

To exercise any of these rights, please contact us using the information provided below.

Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Email: admin@affectivementalwellness.com
Phone: 210-360-1590
Mailing Address: 705 Landa St. Suite E. New Braunfels, Tx 78130

Legal Binding

By using our website or providing your personal information, you agree to this Privacy Policy and the collection, use, and storage of your data as outlined herein.

Thank you for trusting Affective Mental Wellness with your care. Your privacy and security are our top priorities. We are committed to maintaining the confidentiality and safety of your information at all times.